退货政策 Return & Refund Policy

本網店之交易基於誠信原則及契約精神達成交易：訂單經雙方確認並完成付款（或月結確認）後，即構成具約束力之採購合同。除本政策列明之情況外，已售出商品不設無理由退貨或換貨。敬請於下單前核實需求。

Transactions are concluded in good faith and bound by contractual obligations: once an order is confirmed by both parties and payment (or credit approval) is completed, it constitutes a binding purchase contract. Returns or exchanges without cause are not accepted, except as expressly set out in this policy. Please verify your requirements carefully before placing an order.

一、可受理之退貨／索賠情況 Qualifying Grounds for Return / Claim

情況 Ground 申報期限 Claim Window 處理方式 Remedy
商品破損或質量缺陷
Damaged or defective goods 		收貨後 7 日內（隱蔽缺陷 30 日內
Within 7 days of delivery (30 days for latent defects) 		優先補發或換貨；無法換貨時按缺陷程度折價或退款
Replacement or reshipment first; pro-rata discount or refund where replacement is unavailable
錯發／漏發／數量不符
Wrong item, missing or short-shipment 		收貨当日（以送貨單簽收為準）
On the day of delivery (per delivery note)
與訂單／確認樣辦規格不符
Not conforming to confirmed order, sample or specification 		收貨後 7 個日內
Within 7 days of delivery
食品／飲品過期或變質
Expired or spoiled food & beverage items 		收貨後 24 小時內
Within 24 hours of delivery

二、不設退貨之情況 Non-returnable

  • 無理由退貨：客戶改變主意、重複下單、下單錯誤（訂單內容以客戶確認之報價單／訂單為準）。
    No-cause returns: change of mind, duplicate or mistakenly placed orders (order content shall follow the quotation/order confirmed by the customer).
  • 定制商品：已印製客戶 LOGO 或按客戶要求定制之商品（質量缺陷除外）。
    Customised goods bearing the customer's logo or specification (except for quality defects).
  • 衛生類：已拆封之紙品、濕巾、洗手液等個人衛生用品。
    Opened hygiene products (tissues, wipes, sanitizers, etc.).
  • 超出申報期限之任何索賠。
    Any claim filed beyond the windows stated in Section 1.

三、索賠流程 Claim Procedure

  1. 於申報期限內聯絡客戶服務，提供：訂單編號、商品名稱及數量、問題描述及照片／影片佐證（破損商品請保留原包裝）。
    Contact customer service within the claim window with order number, affected items and quantities, description, and photo/video evidence (retain original packaging for damaged goods).
  2. 本公司於 1 個工作日內審核並回覆處理方案（補發／換貨／折價／退款）。
    We review and respond within 1 business day with a remedy (reshipment / exchange / discount / refund).
  3. 需退回商品者，本公司發出退貨授權編號（RMA）；退回運費由責任方承擔：質量或發貨錯誤由本公司承擔。
    Where return is required, an RMA number will be issued; return freight is borne by the responsible party (by us in case of quality or shipping errors).
  4. 無 RMA 編號之退回包裹恕不受理。
    Parcels returned without an RMA number will not be accepted.

四、退款方式 Refund Method

  • 預付訂單：退款於審核通過後 7–14 個工作天內按原付款方式退回。
    Prepaid orders: refunded to the original payment method within 7–14 business days upon approval.
  • 貨到付款訂單：退回至客戶指定 FPS／銀行賬戶。
    COD orders: refunded to the customer's designated FPS/bank account.
  • 月結客戶：以貸記單（Credit Note）於下期賬單中扣抵。
    Credit-term customers: settled via credit note against the next invoice.

五、責任限制 Limitation of Liability

本公司之退貨及賠償責任以相關訂單之商品金額為上限，不承擔間接損失（如停工、轉售損失等）。商品說明以報價單及確認樣辦為準。
Our liability for returns and compensation is capped at the value of the goods in the relevant order; indirect losses (e.g., downtime or resale losses) are excluded. Product descriptions follow the confirmed quotation and approved samples.